Advanced Medical Support Assistant
The major duties are:
Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Daily review of active/pending consults, EWL, Recall list and Audio care communications for accuracy and disposition. Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care. Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting. Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service/Business Office generates patient workload reports for validation and monitors activity to assure consistent and accurate reporting. intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity. Serves as technical advisor and liaison with contacts at all levels. Work Schedule:
Monday to Friday 8am to 4:
30pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/27/2019. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Proficient in spoken and written English . Note:
To be appointed under authority of 38 U.S.C., Chapter 73 or 74, to serve in a direct patient-care capacity in Veterans Health Administration (VHA), applicants must be proficient in written and spoken English. AND Experience/Education:
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR One year of higher education above high school. (copy of transcript required) OR Equivalent combination of clerical, office or other work experience and education above the high school level Grade Determinations:
One year of experience equivalent to the next lower grade level.(GS-5). References:
VA HANDBOOK 5005/53 PART II APPENDIX G45 The full performance level of this vacancy is GS-6. Physical Requirements:
N/A
Estimated Salary: $20 to $28 per hour based on qualifications.
Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Daily review of active/pending consults, EWL, Recall list and Audio care communications for accuracy and disposition. Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care. Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting. Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service/Business Office generates patient workload reports for validation and monitors activity to assure consistent and accurate reporting. intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity. Serves as technical advisor and liaison with contacts at all levels. Work Schedule:
Monday to Friday 8am to 4:
30pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/27/2019. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Proficient in spoken and written English . Note:
To be appointed under authority of 38 U.S.C., Chapter 73 or 74, to serve in a direct patient-care capacity in Veterans Health Administration (VHA), applicants must be proficient in written and spoken English. AND Experience/Education:
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR One year of higher education above high school. (copy of transcript required) OR Equivalent combination of clerical, office or other work experience and education above the high school level Grade Determinations:
One year of experience equivalent to the next lower grade level.(GS-5). References:
VA HANDBOOK 5005/53 PART II APPENDIX G45 The full performance level of this vacancy is GS-6. Physical Requirements:
N/A
- Department:
0679 Medical Support Assistance - Salary Range:
$38,173 to $49,630 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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